# Contact Us
A real person answers every message.
Player support
- Fastest route: open a ticket from Support while signed in — it arrives with your account context attached.
- Email: [email protected]
- Typical first reply: within one business day (Mon-Fri, UTC).
- Missing reward? Use Missing reward instead: it collects the evidence the advertising network needs.
Other departments
| Topic | Address | | --- | --- | | Partnerships, advertisers, networks | [email protected] | | Privacy and data-rights requests | [email protected] | | Compliance, AML, law enforcement | [email protected] | | Security vulnerability reports | [email protected] | | Press and media | [email protected] |
Postal address
Grindo (Grindo platform operator), our registered office (available on request), the country of our registered office
Before you write
Check the Help Center first: crediting times, survey disqualification, withdrawal holds and verification are answered there, and it is faster than waiting for a reply.