When to open a claim
Open a claim only after the waiting window passed: a few minutes for most offers, up to 24 hours for strict advertisers and game milestones. Claims filed within seconds of starting are closed automatically because the partner has not had time to report anything.
What to include
Use the missing-reward page and give us the exact offer title, the provider shown on the card, and the date and approximate time you finished. Add anything that proves completion: order numbers, confirmation screenshots, the username or player ID you used inside the partner's game or app. The more precise the claim, the faster the review.
What happens next
We match your claim against our click log and ask the partner to trace the conversion on their side. Partners usually answer within a few business days. If they confirm you, the points credit with the original date. If they show the goal was never reached on their side — wrong account, refunded purchase, geo mismatch — we have to close the claim, and we will tell you exactly why.
Claims that never succeed
Completions done over VPN, on emulators, with a second account, or after the campaign expired cannot be recovered: the partner's logs will simply not contain a valid conversion. The same goes for chargebacked purchases and refunded deposits.